As a trusted local Bexleyheath florist, we take pride in providing households and businesses with stunning, fresh flowers every day. We carefully select and hand-tie each bouquet to ensure it arrives in beautiful condition and brightens any space. Your satisfaction is at the heart of what we do, and our returns, refunds, and complaints policy reflects our dedication to the highest standards of quality and service.
Bexleyheath Florist guarantees that all our floral arrangements will arrive fresh and vibrant. Our flowers are locally sourced where possible and always handled with care. We promise a minimum freshness window of 5 days from the date of delivery, provided flowers are cared for in accordance with our included care instructions. On rare occasions should you notice a lack of freshness within this period, please let us know as soon as possible so we can resolve the matter promptly.
Your happiness is our priority. If your bouquet or floral arrangement has incurred any damage during delivery, we are here to help. Please inspect your flowers upon arrival. If you notice significant damage—such as crushed stems, snapped flowers, or wilting beyond what’s expected—please contact us within 24 hours of receipt. This allows us to assess the situation and provide a solution without delay. Kindly provide your order details and clear photographs of the damage so we can process your request efficiently.
We stand by our fresh flowers guarantee in Bexleyheath. If your flowers are damaged on arrival or do not meet our freshness window, you may be eligible for a full refund or a free replacement. Once we have reviewed your case—including any relevant photos or details—we will either arrange for a replacement bouquet to be delivered to you as soon as possible, or issue a refund as per your preference. Our team aims to resolve all such issues within 2 working days of receiving your claim, ensuring minimal inconvenience to you.
Your feedback is valuable and helps us consistently deliver the best service. Should you have any concerns or wish to make a complaint—whether about our flowers, delivery, or customer service—please contact us as soon as possible with your order details and a clear description of the issue. Our customer service team will acknowledge your complaint within one working day and work diligently to investigate and resolve it. We may request photos or further information in order to fully understand and address your concerns. Our goal is to respond with a suitable resolution, such as a refund, replacement, or gesture of goodwill, within 3 working days.
Bexleyheath Florist has proudly served local households and businesses for many years. We value every customer and are committed to upholding our reputation as Bexleyheath’s trusted florist. Your satisfaction is our priority, and we appreciate your trust in our fresh flower guarantee. Should you need assistance at any stage, our team is always happy to help and ensure you enjoy the very best floral experience.
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