Bexleyheath Florist Online Delivery Terms & Conditions

Introduction

Welcome to Bexleyheath Florist. These terms and conditions govern your use of our online flower delivery service and website, applying to all customers in Bexleyheath and the surrounding areas. Please review these terms carefully before placing your order for any flowers or related products ("products"). By ordering via our website, you agree to be bound by these terms and conditions.

Coverage Area

Our online ordering and delivery services are primarily intended for customers in Bexleyheath and neighbouring locations. We make every reasonable effort to ensure our delivery services reach as many local customers as possible. If you are unsure whether your address is covered, please review the delivery information on our website before ordering.

Order Process

Bexleyheath Florist strives to provide a seamless online shopping experience. Below, we outline the steps required to place and process your order for flower delivery in Bexleyheath:

• Product Selection: Browse our online selection of fresh flower bouquets, arrangements, and related gifts. Full descriptions, images, and prices are provided for your convenience.
• Basket and Checkout: Add your chosen products to your basket. During checkout, provide all relevant details, such as delivery address (within Bexleyheath or surrounded areas), preferred delivery date, and any specific instructions.
• Order Review: Review all order details, including items chosen, recipient information, and message cards, before submitting. It is your responsibility to ensure all information is correct.
• Order Confirmation: Once you place your order, you will receive an order confirmation onscreen and via email (where applicable). This confirmation acts as our acknowledgement of your order but does not indicate acceptance.
• Order Acceptance: Bexleyheath Florist reserves the right to accept or decline any order. Formal acceptance occurs when your order is dispatched. In the event an item is unavailable, we will contact you to discuss suitable alternatives or arrangements.

Should you need to amend your order after placement, please contact us as soon as possible. Amendments may not be possible if preparation or delivery has commenced.

Flower Availability and Substitutions

All flower products and arrangements displayed online are subject to availability. As fresh flowers are seasonal and occasionally subject to factors beyond our control, some varieties or colours may not always be available on a given day. Where necessary, we reserve the right to substitute with items of equivalent value and similar style, ensuring overall satisfaction. We will endeavour to notify you if significant substitutions are required.

Delivery

Bexleyheath Florist takes pride in delivering flowers promptly across Bexleyheath and nearby areas. Delivery fees, timescales, and options are indicated during checkout. We aim to fulfil deliveries on the date requested; however, specific times cannot be guaranteed due to logistical and seasonal demands.

It is your responsibility to ensure the delivery address and recipient information are accurate. If the recipient is not available at the specified address, we may leave the order in a safe place, with a neighbour, or return it to our premises depending on circumstances. In such cases, we will leave a notification card or attempt to contact the recipient using the provided details.

Prices and Payments

All prices listed on the Bexleyheath Florist website are in pounds sterling (GBP). Prices are reviewed regularly and may change without prior notice; however, your order will be charged at the price displayed at the time of purchase. Delivery charges are shown separately during checkout.

Payment for online flower orders must be made in full at the time of ordering. We accept a variety of payment methods commonly used across the UK, which will be displayed at checkout. All transactions are processed securely in accordance with relevant data protection and payment security standards.

Once your payment is successful, an automatic receipt is generated. Should your payment fail or be reversed, your order cannot be processed and may be cancelled or delayed. Please ensure your payment details are accurate and up to date.

Cancellations and Amendments

Bexleyheath Florist endeavours to accommodate requests for order cancellations or changes where possible. Due to the perishable nature of flowers and the time-sensitive service we provide, the following terms apply:

• Cancellations: Orders can usually be cancelled up to 24 hours before the scheduled delivery date. To request a cancellation, contact us promptly, quoting your order details. If your order has already been prepared or dispatched, we regret that cancellation may not be possible, and you may still be charged in full.
• Amendments: If you need to change delivery address, date, recipient details, or make other adjustments, notify us as early as possible. We will do our utmost to accommodate amendments but cannot guarantee changes for last-minute requests, especially for same-day or next-day deliveries.

If you need to cancel or change an order outside the permitted timescale due to special circumstances, please let us know, and we will review your request reasonably and fairly, though we are not obliged to agree.

Returns and Refunds

Bexleyheath Florist is committed to your satisfaction with our flower delivery in Bexleyheath. Due to the perishable nature of flowers, refunds and returns are only available in the following instances:

• Flowers arrive damaged or of unsatisfactory quality.
• The delivered items do not closely match the ordered arrangement and reasonable substitutions were not discussed/approved.

If you experience any issues, please contact us within 24 hours of delivery. Where the complaint is valid, we may offer a replacement, partial refund, or full refund at our sole discretion upon receiving photographic evidence or the returned product (where feasible). Your statutory rights are not affected.

Liability

Bexleyheath Florist takes every care to provide a high-quality, professional online flower delivery service in Bexleyheath. While we strive to fulfil every order accurately and punctually, we cannot accept liability for:

• Delays outside our reasonable control (e.g., extreme weather, road closures, unforeseen logistical disruptions).
• Incomplete or incorrect delivery details supplied by you, which result in failed or delayed delivery.
• Losses, damages, or deterioration occurring after successful delivery, including if flowers are not cared for as advised.
• Minor deviations in flower varieties, shades, or arrangements, as substitutions may sometimes be required due to seasonal or supply constraints.
• Unauthorised use of your account or payment details unless such use is due to our negligence or default.

Our total liability for any claim arising from your order, whether in contract, tort (including negligence), or otherwise, shall not exceed the purchase price of the relevant product ordered.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by UK law.

Personal Information and Privacy

Your privacy is important to Bexleyheath Florist. Personal data collected during the order and delivery process will be handled in accordance with our Privacy Policy and applicable data protection regulations. Information provided will only be used to fulfil your order, communicate about your purchase, deliver your products, and as otherwise required or permitted by law.

Intellectual Property

All content on the Bexleyheath Florist website, including images, text, design, and trademarks, is the property of Bexleyheath Florist or its licensors and is protected by intellectual property laws. No content may be reproduced, distributed, or used for commercial purposes without express written permission.

Changes to Terms & Conditions

Bexleyheath Florist reserves the right to update or amend these terms and conditions at any time. The current version will always be available on our website. Continued use of our services after changes are made constitutes your acceptance of the updated terms.

Governing Law and Jurisdiction

These terms and conditions and all purchases made via the Bexleyheath Florist website are governed by the laws of England and Wales. By placing an order, you agree to the exclusive jurisdiction of the English courts in the event of any dispute arising between you and Bexleyheath Florist.

General

If any part of these terms is found invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect. Failure by Bexleyheath Florist to enforce any right or provision under these terms shall not constitute a waiver of such right or provision.

These terms apply to all online customers in Bexleyheath and nearby areas purchasing flower delivery from Bexleyheath Florist. Thank you for choosing us for your local flower gifts and deliveries.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 178 Broadway, Bexleyheath, DA6 7BD.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexleyheath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexleyheath.

For assistance with orders, returns or account queries, please fill out the Contact Us form.